Customer Terms of Service

Amendment of Terms

Your use of our Service constitutes your acceptance of, and agreement to all the terms and conditions in these Customer Terms of Service and Privacy Policy, and your representation that you are at least 18 years of age and are legally capable of entering into binding contracts & agreements.
The Terms are subject to change at any time and effective upon posting on our website. It is advised that you check back regularly in case of any amendments.

A link to these terms is sent to all customers upon booking an appointment via email, text, WhatsApp or through our Appointment system, as well as our deposit payment link where you each customer has to click their acceptance in order to proceed.
These Terms shall be governed by and construed in accordance with English law. Disputes or claims arising in connection with these Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.

Payments

Payment for any service is required on completion unless agreed in advance and in writing.
The technician will request payment before leaving your premises and require payment to be made before leaving.
If a third party is paying for the service, the responsibility for this rests solely with the person making the appointment, should payment not arrive from the third party, it is the responsibility of the person making the booking to make full payment on completion and the person making the booking is fully liable for the debt until paid.

Appointment Slots

The time given for your appointment is an estimated arrival time, please allow at least one hour either side of the time stated for our arrival time.
Please be aware that our arrival may change depending on our previous workload and traffic conditions.
Please also allow enough time for us to complete the work and do not make plans for your vehicle until we can confirm the estimated time of completion for the work.

Appointments and Cancellations

A deposit usually between £30-£50 is required for all appointments in advance.
Your deposit is only refundable with 48 hours written notice if you wish to cancel your appointment.
The balance is to be paid upon completion before the technician leaves your premises.
If the person paying for the service is not present, please ensure that payment can be made upon completion as the technician cannot leave your premises until payment is made.
Appointments are weather permitting and may be subject to change if weather conditions will hinder the service.

Personal items

Personal items must be removed from the vehicle before the appointment.
The company accepts no responsibility for loss or damage to personal effects left in the vehicle.
Technicians are not permitted to remove, adjust, or fit child seats.

Parking and Service Location

The technician will need to park their vehicle next to, behind, or in front of your vehicle.
Parking for the technicians vehicle must be arranged by the customer.
If the location has any parking restrictions, fees or costs of any kind, these fees must be paid by the customer for the technician’s vehicle.
If your appointment is on a third party property, premises or car park, Beit underground, multi storey, surface car park or owned by a third party or council, please ensure there is a sufficient height for our van, sufficient lighting, sufficient drainage for any water usage on your vehicle, and that you have gained permission for the work to take place on the premises.
If your vehicle is parked on a public road, it is the customers sole responsibility to ensure there is adequate safe space for the technician to work with no risk to safety to persons, vehicles or other members of the public or passing traffic.
Any parking fees or penalties for customers’ vehicles and/or our technician’s vehicle must be paid by the customer.
The technician and/or AutoKorrect reserve the right to decide, in their sole discretion, upon the suitability of the location and will not be obliged to complete the repairs if the location is unsafe or unsuitable.
This location may, therefore, be changed at any time including on the day of the appointment as variable factors, including but not limited to, weather, parking conditions, safety and available light.
If we decide that the repair should be completed at a location other than that originally envisaged, for any reason, including but not limited to inclement weather, AutoKorrect will not accept any liability for costs or inconvenience incurred by the customer as a result.

Gift Vouchers

Minimum £10 spend per appointment applies.
One voucher per customer.
Cannot be used or combined with any other offers or discounts.
A voucher must be used in one appointment.
No cash value or equivalent.
Must be presented when booking and handed over at appointment.

Wheel Refurbishing

We do not remove wheels or tyres for alloy and diamond cut wheel refurbishment work as there is usually no need to do so. Wheel refurbishment work is completed with the wheels and tyres in situ.
If there has been an agreement with us in writing regarding the removal of car wheels, or a need for your wheels to be removed from your vehicle during a service, we strongly advise to have the wheel nut torc settings checked by a professional tyre fitters within 24 hours & 10 miles and restrict your driving speed to 30mph until you have had these items rechecked. We reserve the right to remove ourselves and to be excluded from any claim appertaining to any situation, damage. Claim, liability or problem of this nature.
Standard refurbishment is usually to repair any kerb damage on the facial and spoke areas of the wheel, not the inner drum/barrel of the wheels unless agreed in advance and in writing as part of the quotation.
We do not repair bent, buckled or cracked wheels.
Diamond Cut Wheel & Alloy wheel refurbishment is a cosmetic refurbishment of scuffs & kerbed facial damage which is grinded to smoothen & remove the damage, paint sprayed using compressed air-fed spray guns to match the existing colour of the wheel and clear-coat lacquer applied.
Please note that Diamond Cut Wheels are not repaired on a lathe cut (DCR) machine. They are refurbished as a SMART Cosmetic repair with a painted & lacquered finish to replicate the current look where possible.
The company does not accept any liability or provide a refund of service if the customer has chosen to have a Smart repair refurbishment of their wheels and upon returning their vehicle to their dealership or lease company, they are penalised for not having a diamond cut lathe service. It is the customers responsibility to check with their inspections agent to determine which type of repair is required for their vehicle.
A hand refurbishment of wheels cannot always provide a totally new look to the wheel and on occasions, the refurbishment may show signs of repair or slight differences in colour, shade or gloss.

LATHE REPAIR VS COSMETIC REPAIR

A refurbishment of Diamond Cut wheels is a manual repair, not a lathe repair. This is repaired by hand polishing machines to smoothen & remove the damaged area, then painted to match the existing colour.
A lathe repair is more in-depth as the wheel needs to be taken off and is recut to remove layers off the entire face of the wheel. A lathe repair costs around £150 per wheel and removes a portion of the entire wheel which then means you are limited to having it repaired again afterwards if it is damaged in the future.

Estimates/Assessments/Quotes

It is not always possible to accurately assess the extent of a repair purely through photos, and final assessment will be made by our technician on the day of your appointment.
Estimates based on photos provided to us by customers are indicative only and subject to change upon face-to-face inspection, if there is more damage on your vehicle than originally seen on your photos.
If the damage on your car or wheels is more than was visible in your photos, or your original photos sent to us did not show the full extent of the damage, we will aim to complete the additional damage where possible, which may or may not be charged at an additional fee.
When having any body repairs or wheel refurbishing, please ensure the vehicle and wheels are not cleaned for a minimum of 7 days after the work is completed.
We would also suggest avoiding Hand Car Washes as they often use strong, harsh chemicals to clean cars which damage paint & lacquer on cars and wheels.
If having your vehicle cleaned with a pressure washer, please ensure the jet is used at a distance of at least 1m-1.5m away to avoid damage to paint & lacquer.

Guarantee for Paint & Wheel Repairs and Quality of Work

The guarantee is a formulation and application guarantee that the finish will not degrade due to the paint being improperly mixed or applied by the service provided.
No guarantee of any sort is offered against damage or deterioration to the finish in the following, but not limited to,
1. By any corrosion or rust (whether or not it was evident before the repair was carried out)
2. Failure of the surface to which the repair is applied (i.e. as the result of a previous aftermarket repair)
3. Further accident or impact (including but not limited to stone chipping)
4. Inappropriate aftercare (including but not limited to washing the vehicle within seven (7) days of completion of work, the use of corrosive cleaning agents)
Paint repairs are covered by a lifetime ownership guarantee for the current owner at the time of the appointment and is non-transferable.
Wheel refurbishments are covered by a 6-month guarantee.
Any refund or liability shall be limited to the maximum of the value indicated for the repair on our estimate or invoice.
Claims made to rectify any work provided shall be referred to the technician that completed the repair(s), who has the right to return to carry out the service again.
The repeat repair will be subject to an inspection by us before a resolution is agreed if the complaint is upheld. Any refund or liability shall be limited to the maximum of the value indicated for the service(s) on the estimate or invoice.
If a job that was provided to you, or service of any type has not been completed correctly, or there are some imperfections or problems with it, the customer must allow us the opportunity to re-attend and rectify this.
The rework appointment must be at the same address that the initial appointment took place unless agreed by the company.
This will be with the same technician that originally attended as he/she must be allowed the opportunity to rectify their work and because we may not have another technician in your area.
We will not agree to a refund or accept any liability whatsoever for a service provided until the customer has allowed the opportunity to reassess, inspect and where required, rectify a job provided to you.
If the work cannot be rectified on the rework appointment, we will then discuss options which may be in the form of a full or part refund or other options as relevant to each specific situation.
We will not agree to a refund or any other form of arrangement or compensation unless the customer has allowed a return visit/rework attempt to rectify anything that has gone wrong with any service provided.
We aim for repairs to be unnoticeable to anyone oblivious to the original damage. As this is an aftermarket repair, we aim for the repair to be 100% but in some instances, it may not be possible to guarantee an original factory finish.
If you are returning your car to a lease company or manufacturer, it is the customer’s responsibility to determine if this type of refurbishment is acceptable.
We do not accept any liability or claims for any penalties or charges imposed on you by the lease company or any other entity.

Liabilities, Claims & Responsibilities

As well our regular experienced technician partners, we also gather the best independent repairers to provide services to customers. Alongside our regular experienced (independent partners) technicians, we from time to time, facilitate the use of other independent technicians to provide services. All of our technicians are self-employed and are required to hold their own independent liability insurance and other relevant insurances & documentation for any and all jobs they undertake which has been facilitated through AutoKorrect.
The company accepts no liability, responsibility or claims against it for related health & safety matters, public or employers’ liabilities, or injury caused to the public, customers, persons, or damage to vehicles or property during the work provided by any of its technicians, partners, sub-contractors or independent workers.
The technician coming to provide the service to you, whether it is one of the company’s technician, partner technician, or an independent technician, is fully responsible and liable for any matters relating to any claims, damage, losses or liabilities for any matters, problems and situations arising from the appointment with you. An appointment with a customer is on the strict agreement that the customer agrees that the company is excluded from any such matters, claims and liabilities.
All liability, claims, damages, losses, however caused are the sole and total responsibility of the technician that provided the service, and the customer acknowledges and agrees to indemnify the company from any claims or liabilities whatsoever and agrees not to pursue or make any claims against the company.
When making payment to the company for services completed, all customers are asked to click the box on our payment facility acknowledging that they have read and agree to the company’s Terms and Conditions. They further agree that by making this payment they are acknowledging that they are the card holder and are making the payment themselves with the full satisfaction of the service provided to them.
The Company does not provide some of the services directly. The Company offers information, a method to obtain services through a variety of technicians, workers, third party operatives and independent technicians and smooth management of the appointments between customers and technicians. The company has no responsibility or liability for any services provided to you. In the event that you have a dispute with one or more technicians, you release the company (and our officers, directors, agents, investors, subsidiaries, and employees) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
Your use of our Services constitutes your acceptance of and agreement to all of the terms and conditions in these Terms and Conditions, Customer Terms of Service and Privacy Policy, and your representation that you are at least 18 years of age and are legally capable of entering into binding contracts.

Updated: 19-Jun-2025