Terms and Conditions

Your use of our Services constitutes your acceptance of and agreement to all of the terms and conditions in these Terms and Conditions and Privacy Policy, and your representation that you are at least 18 years of age and are legally capable of entering into binding contracts.

Amendment of Terms

The Terms are subject to change at any time and effective upon posting on our Services. It is advised you check back regularly in the case of any amendments.

These Terms shall be governed by and construed in accordance with English law. Disputes or claims arising in connection with these Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.

General

Appointment Slots

The time given for your appointment is an estimated arrival time, please allow an hour either side of this time for our arrival time.

Please be aware that our arrival may change depending on our previous job and traffic conditions.

Appointments and Cancellations

• A £30 deposit is required for all appointments in advance.
• The balance is to be paid upon completion before our staff leave your premises.
• We do NOT accept cash and our staff are not permitted to have cash in their vehicles.
• If the person paying for our service is not present, please ensure that payment can be made upon completion as our staff cannot leave your premises until payment is made.
• Your deposit is non-refundable if you cancel your appointment with less than 48 hours’ notice.
• Cancellations must be made in writing by email.
• Appointments are weather permitting and may be subject to change if weather conditions will hinder the service we provide.

Personal items

• Personal items must be removed from the vehicle before the appointment.
• The company accepts no responsibility for loss or damage to personal effects left in the vehicle.
• Our staff are not permitted to remove, adjust, or fit child seats.

Parking and Service Location

• We will need to park our vehicle next to, behind or in front of your vehicle.
• Parking for our vehicle must be arranged by the customer.
• It is the sole responsibility of the customer to ensure the following:
  • That there are no parking restrictions, parking fees or penalties and such fees to the customer’s vehicle or our vehicle must be paid by the customer.
  • If your appointment is in an underground car park or a multi storey carpark, please ensure there is a sufficient height for our van to enter safely.
  • Sufficient lighting within the car park and sufficient drainage for any water we might use for your vehicle.
  • You have permission from the car park company or owner for us to work on site, whether it is underground, multi storey or ground level.
• If your vehicle is parked on a public road, it is the customers sole responsibility to ensure there is adequate safe space for our staff to work and no risk to safety to ourselves, our vehicle or other members of the public or passing traffic.
• Any parking fees or penalties for customers’ vehicles and/or our vehicle must be paid by the customer.
• AutoKorrect reserves the right to decide, in its sole discretion, upon the suitability of the location and will not be obliged to complete the repairs if the location is unsafe or unsuitable.
• This location may, therefore, be changed at any time including on the day of the appointment as variable factors, including but not limited to, weather, parking conditions, safety and available light.
• If we decide that the repair should be completed at a location other than that originally envisaged, for any reason, including but not limited to inclement weather, AutoKorrect will not accept any liability for costs or inconvenience incurred by the customer as a result.

Gift Vouchers

• Minimum £80 spend per appointment applies.
• One voucher per customer.
• Cannot be used or combined with any other offers or discounts.
• Voucher must be used in one appointment.
• Can be used for mobile services or at branch.
• Voucher must be used in full on one appointment but can be used for multiple vehicles.
• No cash value or equivalent.
• Must be presented when booking and handed over at appointment.

Wheel Refurbishing

• Our refurbishment service does not require us to remove the wheels or the tyres from the vehicle and all wheel refurbishment work is conducted with the wheels & tyres in place.
  • We do not remove wheels or tyres for alloy and diamond cut wheel refurbishment work as there is usually no need to do so.
  • Wheel refubishment work is completed with the wheels and tyres in situ.
  • Standard refurbishment is usually to repair any kerb damage on the facial and spoke areas of the wheel.
• We do not repair bent, buckled or cracked wheels.
• Diamond Cut Wheel & Alloy wheel refurbishment is a Cosmetic refurbishment of scuffs & kerbed facial damage which is grinded to smoothen & remove the damage, paint sprayed using compressed air-fed spray guns to match the existing colour of the wheel and clear-coat lacquer applied.
• Diamond Cut wheels are NOT repaired using a Lathe diamond cutting machine.
• The company does not accept any liability or provide a refund of service if the customer has chosen to have a hand refurbishment of their wheels and upon returning their vehicle to their dealership or lease company, they are penalised for not having a diamond cut lathe service. It is the customers responsibility to check with their inspections agent to determine which type of repair is require for their vehicle.
• A hand refurbishment of wheels cannot always provide a totally new look to the wheel and on occasions, the refurbishment may show signs of repair or slight differences in colour.

LATHE REPAIR VS COSMETIC REPAIR

• A refurbishment of Diamond Cut wheels is a manual repair, not a lathe repair. This is repaired by hand polishing machines to smoothen & remove the damaged area away, then painted to match the existing colour, and the repair is blended in leaving your wheel as original as possible.
• The lathe repair is more in-depth as the wheel needs to be taken off and is recut to remove layers off the entire face of the wheel. A lathe repair costs around £150 per wheel and removes a portion of the entire wheel which then means you are limited to having it repaired again afterwards if it is damaged in the future.

Verbal Agreements

• Agreements regarding a service or price made by telephone, or direct with one of our staff in person are invalid unless also agreed in writing by email.
• If you have any special requirements or have made any agreement with our office staff by phone, we ask all customers to ensure that they have requested an email confirming what was discussed.
  Failing any written agreement, all verbal discussions are invalid.

Paint and Wheel Repairs & Refurbishments

Estimates/Assessments/Quotes

• It is not always possible to accurately assess the extent of a repair purely through photos, and final assessment will be made by our technician on the day of your appointment.
• Estimates by email using customer photos are indicative only and subject to change upon face-to-face inspection if there is more damage on your vehicle than originally seen on your photos.
• If the damage on your paint or wheels is more than was visible in your photos, or your original photos sent to us did not show the full extent of the damage, we will aim to complete the additional damage, which may or may not be charged at an additional fee.

• When having any body repairs or wheel refurbishing, please ensure the vehicle and wheels are not cleaned for a minimum of 7 days after the work is completed.

  • We would also, always suggest avoiding Hand Car Washes as they often use strong, harsh chemicals to clean cars which damage paint & lacquer on cars and wheels.

  • If having your vehicle cleaned with a pressure washer, please ensure the jet is used at a distance of at least 1m-1.5m to avoid damage to paint & lacquer.

Guarantee for Paint & Wheel Repairs and Quality of Work

• The guarantee is a formulation and application guarantee:
  that the finish will not degrade due to the paint being improperly mixed or applied by us.
• No guarantee of any sort is offered against damage or deterioration to the finish in the following, but not limited to, ways:
  1. By any corrosion or rust (whether it was evident before the repair was carried out)
  2. Failure of the surface to which the repair is applied (i.e. as the result of a previous aftermarket repair)
  3. Further accident or impact (including but not limited to stone chipping)
  4. Inappropriate aftercare (including but not limited to washing the vehicle within three days of completion of work, the use of corrosive cleaning agents)
• Paint repairs are covered by a lifetime guarantee for the current owner at the time of the appointment and is non-transferable.
• Wheel refurbishments are covered by a 6-month guarantee.
• Any refund or liability shall be limited to the maximum of the value indicated for the repair on the estimate or invoice.
• Claims made to rectify any work provided by us shall be referred to the technician that completed the repair(s), who has the right to return to carry out the service again.
• The repeat repair will be subject to an inspection by us before a resolution is agreed if the complaint is upheld. Any refund or liability shall be limited to the maximum of the value indicated for the service(s) on the Invoice.
• If a job we have provided, or service of any type has not been completed to your satisfaction, or there are some imperfections or problems with it, the customer must allow us the opportunity to re-attend and rectify this.
• The rework appointment must be at the same address that the initial appointment took place unless agreed by the company.
• This will be with the same technician that originally attended as he/she must be allowed the opportunity to rectify their work and because we may not have another technician in your area.
• We will not agree to a refund or accept any liability whatsoever for a service we have provided until the customer has allowed us the opportunity to reassess, inspect and where required, rectify a job we have provided.
• If we cannot rectify the job once we have re-attended, we will then discuss options which may be in the form of a full or part refund or other options as relevant to each specific situation.
• We will not agree to a refund or any other form of arrangement or compensation unless the customer has allowed us to return, attempt to rectify anything that has gone wrong with any service we have provided.
• We aim for our repairs to be unnoticeable to anyone oblivious to the original damage. As this is an aftermarket repair, we aim for the repair to be 100% but in some instances, it may not be possible to guarantee an original factory finish.
• Our Diamond Cut Wheel service is a cosmetic hand refurbishment and not a Lathe repair as confirmed to customers at the time of booking.

If you are returning your car to a lease company or manufacturer, it is the customer’s responsibility to determine if this type of refurbishment is acceptable. We do not accept any liability for any penalties or charges imposed on you for the refurbished wheels by the lease company or other agent.